Welcome to Finchley Flowers. We are proud to offer bespoke and reliable online flower delivery in Finchley and surrounding areas. These Terms & Conditions set out the basis upon which you may place orders with us through our online store. Please read these terms carefully before completing your purchase, as they apply to all customers using our services for flower delivery in Finchley and neighbouring locations.
Throughout these Terms & Conditions, references to "you" and "your" mean the customer making a purchase from Finchley Flowers. References to "we", "us", and "our" refer to Finchley Flowers, the provider of flower arrangements and delivery services. "Products" refers to any flowers, plants, accessories, or related items available for purchase via our website. "Service" refers to our online platform and delivery operation.
Placing an order with Finchley Flowers is simple and secure. Customers in Finchley and surrounding areas may select any available product and add it to their online basket. To complete an order, proceed to checkout, provide the requested delivery details, and confirm your selected items. Once your order is submitted, you will receive an automatic email confirmation summarising your purchase and delivery details. All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.
It is your responsibility to ensure that all recipient details, including delivery address, contact information, and preferred delivery date, are accurate and complete. If incorrect details are supplied, prompt delivery may not be possible, and Finchley Flowers cannot be held responsible for failed or delayed deliveries resulting from inaccurate information.
While we endeavour to display accurate product images and descriptions on our website, the nature of fresh flowers means that variations may occur. On occasion, specific flowers or packaging materials may be unavailable due to seasonal or supply constraints. In such instances, we reserve the right to substitute any item with one of equal or greater value and similar style, ensuring the overall aesthetic of the arrangement is preserved. Any necessary substitutions will continue to reflect the high standards associated with Finchley Flowers.
If a significant substitution is needed that may alter the overall appearance or nature of your order, we will attempt to contact you using the information provided at checkout before dispatching the product.
All prices displayed on the Finchley Flowers website are in Pounds Sterling (£) and include VAT unless explicitly stated otherwise. Prices do not include delivery charges, which are added at checkout and vary according to the delivery address in Finchley or nearby areas.
Payment in full is required at the time an order is placed. We accept most major credit and debit cards, as well as any other payment methods shown on our website. By supplying payment information, you confirm you are authorised to use the payment method provided.
Our payment process is handled by secure, third-party gateways, ensuring your data is encrypted and transmitted securely. Your payment information is used solely for fulfilling your order and is not stored by Finchley Flowers beyond what is necessary to complete the transaction.
Finchley Flowers provides delivery services to Finchley and surrounding areas. Delivery options and timescales are presented at the checkout stage. We strive to deliver orders on the chosen date; however, delivery times are estimates and not guaranteed. During busy periods such as Valentine’s Day, Mother’s Day, or Christmas, some deliveries may take longer. We will make reasonable efforts to notify you if there are unexpected delays.
If the recipient is not available when delivery is attempted, we may leave the arrangement with a neighbour or in a safe place if deemed appropriate and safe to do so, or we may leave a notification card for redelivery or collection instructions. It is your responsibility to ensure someone will be available to receive the delivery or to make suitable alternative arrangements.
You may cancel or amend your order for flowers or plants provided you give us sufficient notice ahead of dispatch. To do so, you must contact us as soon as possible after placing your order, ideally no less than 24 hours before the requested delivery date. Once your order has been prepared or dispatched, cancellations or changes may not be possible.
In line with UK distance selling regulations, perishable items such as fresh flowers and plants are generally exempt from the usual cooling-off period. As such, refunds for cancellations can only be provided if we are able to recall or have not begun preparing your order. Non-perishable items or accessories may be eligible for cancellation or return within 14 days, provided they remain in unused and resalable condition. Refunds will be issued to the original payment method following successful cancellation or the safe return of any eligible item.
We hope that every customer is delighted with their purchase from Finchley Flowers. If your order does not meet your expectations or arrives damaged or defective, please contact us within 24 hours of delivery. Photographic evidence may be requested to assist us in resolving your query swiftly.
Refunds or replacements are offered at our discretion and will be processed promptly upon investigation of your complaint. Due to the perishable nature of our products, we may not be able to accommodate refund requests made after more than 48 hours from receipt.
For non-perishable goods, such as vases or decorative items, you may return the item within 14 days of receipt for a refund or exchange, provided the item is unused and in its original packaging. The customer is responsible for the cost of return postage unless the item was delivered in error or is faulty.
By purchasing from Finchley Flowers, you agree:
Finchley Flowers takes care to deliver all orders to a high standard. However, to the fullest extent permitted by law, we will not be liable for any:
Your statutory rights are not affected. If goods are found to be faulty, we will offer a replacement or refund as appropriate.
All content, including photographs, text, logos, and design elements on the Finchley Flowers website, are owned or licensed by us. You may not copy, reproduce, or use any part of our website or content without prior written permission from Finchley Flowers.
We take your privacy seriously and are committed to protecting your personal data. All information provided during the order process is handled in accordance with our Privacy Policy and UK data protection law. Your details will only be used for the processing and fulfilment of your order or communicated to you about your purchase unless you have opted in to receive marketing communications.
We reserve the right to update or change these Terms & Conditions from time to time to reflect changes in our business or legal obligations. Updated terms will be displayed on our website. Your continued use of our online flower delivery service in Finchley will signify your acceptance of any revised terms.
These Terms & Conditions and any dispute or claim (including non-contractual disputes or claims) relating to your use of Finchley Flowers' services are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions apply to all orders placed with Finchley Flowers by customers in Finchley and the surrounding areas. By completing a transaction on our site, you confirm you have read, understood, and agree to be bound by these terms.
Should you require any assistance or clarification regarding your order, our terms, or any aspect of online flower delivery in Finchley, please contact our customer support team. Information about how to reach us can be found on our website's contact page. We are committed to providing excellent service and responding to all queries promptly.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Finchley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Finchley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
