Our Fresh Flowers Returns & Refund Commitment

Our Promise: Fresh Finchley Flowers, Guaranteed

At Finchley Flowers, quality and customer happiness are the heart of our service. As a trusted local Finchley florist, we’re dedicated to delighting our neighbours—households and businesses alike—with spectacular fresh floral arrangements. Our strong Fresh Flowers Guarantee ensures that you receive only the freshest flowers every time you order.

Damaged or Faulty Flowers on Arrival

Your satisfaction is our number one priority. On rare occasions, despite our care, flowers may arrive damaged or not in their best condition. Should you notice any wilting, damage, or other faults when you receive your delivery, please contact us as soon as possible (ideally within 24 hours of receipt). This allows us to swiftly review the issue and take appropriate action. Please keep the flowers in their delivered condition and provide details to help us assist you efficiently.

Finchley Flowers Freshness Window

Our flowers are sourced fresh daily and expertly prepared on the day of delivery. We proudly guarantee that your flowers will remain vibrant for a minimum of 5 days, provided they are cared for following our guidelines. If your flowers do not meet this freshness window, let us know within five days of delivery so we can help resolve your concern.

Easy Refunds & Replacements

Finchley Flowers stands by every bouquet. If your order arrives damaged or fails to meet our freshness guarantee, you may choose between:

• A full refund to your original payment method, or
• A complimentary replacement bouquet delivered to you or your recipient at the next available opportunity

We want you to feel confident ordering from your local Finchley florist, knowing any issue will be made right promptly and fairly.

Making a Complaint

If for any reason you are not fully satisfied with your Finchley Flowers experience, we welcome your feedback. To raise a concern or complaint, simply contact our team outlining your issue and any supporting details. All complaints are reviewed swiftly and handled with care—ensuring a fair, friendly resolution.

Our Local Finchley Commitment

Finchley Flowers has proudly served the Finchley community for years, earning recognition for our commitment to quality and local service. Whether we’re delivering to homes, businesses, or events, our fresh flowers guarantee and excellent customer care are what set us apart. Thank you for choosing your trusted local Finchley florist.

Questions?

Your trust and satisfaction mean everything to us. If you need more information about our returns, refunds, or complaints process—or simply want advice on caring for your flowers—please reach out to our helpful team. We are always happy to assist our neighbours in Finchley and surrounding areas.